SUPER HELPDESK SYSTEM VERSION 2.0
Super HelpDesk is a free sofware to help IT department to collect case request then follow cases to user, it can auto generate monitor window for manager to monitor IT team jobs, and IT enginner can take case/handle over case/close case/update case easily. also each case will be logged in records can be review at anytime. in this system, provide chat function also, the employee can contact with IT easily while they are not suitable to give phone call to IT helpdesk team. Pls feel free to contact with our support team at: 13692277450@139.com.
Running Client Platform: Window 7, Windows 10, Windows 11 Running Server Platform: Linux, Windows, Unix, MySQL8 Features Develop platform: QT 7.0 Chat function provide quick communication channel All operate steps log into system for easily review Collect employee IT issue request; IT engineer know what should he do; IT manager know how many cases handle by IT engineer; IT mananger know how many cases request by department.
Donwload Link: Click to Download
SourceCode Link: Clikc to Download
Super HelpDesk Client Service UI
Introduction:
The service UI provide auto get current windows login username and pull department from MySQL server database, after user fill request and click send request butoon, the information will send to MySQL database automatically.
Super HelpDesk Client Chat UI
Introduction:
The client chat UI provide a channel between company employees quickly contact with IT support engineer while they are not conveniently give call to IT. and IT also provide the fastest response to users to solve their issue on time.
Super HelpDesk Client News UI
Introduction:
The Client news UI provide a IT or company news hyper-link to users, user can click those hyper-link to open those news information, the default browser will auto open those new link. we plan add more function in the next version.
Super HelpDesk Client Settings UI
Introduction:
The Client sttings UI provide a customize setup client connection parameters. it can provide connect IP addres and port, login user name and password settings to MySQL database server. the application will auto load those settings when start.
Super HelpDesk Manager Logon UI
Introduction:
The Manager logon UI provide a window to manager or IT Engineer access system. also, there is icon which locate at left bottom corner provide user customize connection parameter to connect to MySQL database server.
Super HelpDesk Manager Monitor UI
Introduction:
The Manager monitor UI provide a very clear and visualized window to let Manager quickly know current users' IT request and IT Engineers handle the status of IT issues. also, manger can get report from last month/year cases information.
TITSuper HelpDesk Manager Cases UI
Introduction:
The Manager cases UI provide all cases list including Open/Hold cases, closed cases, and also each case can provide tweleve parameters, it can help Manager quickly filter those request cases by different parameter.
Super HelpDesk Manager Case Details UI
Introduction:
The Manager case details UI provide each case's details inoformation to manager or IT Eningeer, they can take case, update case, handover case and close case. each case's operate step will be logged into database for review.
Super HelpDesk Manager Chat UI
Introduction:
The Manager Chat UI provide a fast communication channel with users. when user isn't convenient to give call to IT or they have urgent case need IT help solve it immediately, they can send chat message to IT manager or IT Engineer, then IT can provide feedback or guide them solve the issue online.
Super HelpDesk Manager Maintain UI
Introduction:
The Manager maitain IT Engineer and employees UI can provide a channel to manager create/update/delete/check IT Engineer or employee's account. all of those actions are easy and clearly. also there is reminder if manager input the duplicate account.
Super HelpDesk Manager Maintain UI
Introduction:
The Manaager maintain UI also provide a channle to manager maintain database parameter depend on different company culture, for example: maintain deparment name, employee title, case level, case type etc.
Super HelpDesk Manager Upgrade UI
Introduction:
The Manager upgrade UI provide a convenient channel to user upgrade Super HelpDesk system when we release a new version out. it can auto detect the newest version and download to local harddisk.
Donate to support Super HelpDesk
Introduction:
The Pavogroup will continue provide more and more free software to users. Thanks for your support.
Donate to support Super HelpDesk
Introduction:
The Pavogroup will continue provide more and more free software to users. Thanks for your support.
Donate to support Super HelpDesk
Introduction:
The Pavogroup will continue provide more and more free software to users. Thanks for your support.
Donate to support Super HelpDesk
IntroductionL
The Pavogroup will continue provide more and more free software to users. Thanks for your support.